Agent ooo AB Professionalism and Integrity a. We uphold the highest standards of professionalism and integrity in all our interactions and transactions. b. We treat our clients, partners, and colleagues with respect, fairness, and honesty. c. We comply with all applicable laws, regulations, and industry standards. Client Focus a. We prioritize the needs and satisfaction of our clients, striving to deliver exceptional service and value. b. We maintain open and transparent communication with our clients, ensuring their objectives and expectations are understood and met. c. We safeguard client information and maintain strict confidentiality. ​ Quality and Excellence a. We are committed to delivering high-quality services and continuously improving our processes and expertise. b. We foster a culture of excellence, encouraging creativity, innovation, and continuous learning. c. We value constructive feedback and use it to enhance our performance and achieve better results. Conflict of Interest a. We avoid situations where personal interests may conflict with the best interests of our clients or the company. b. We promptly disclose any potential conflicts of interest to the appropriate parties and take appropriate measures to address them. Compliance and Legal Obligations a. We comply with all relevant laws, regulations, and contractual obligations, including those related to data protection, privacy, and anti-corruption. b. We maintain accurate records and documentation as required by law and company policies. c. We promptly report any suspected illegal or unethical activities to the appropriate authorities or management. ​ Teamwork and Collaboration a. We foster a culture of teamwork, collaboration, and mutual support, recognizing that our collective efforts drive our success. b. We appreciate diversity, treat everyone with respect, and value the contributions of each team member. c. We actively share knowledge, skills, and experiences to promote growth and development within the company. Health and Safety a. We prioritize the health, safety, and well-being of our employees, clients, and the community. b. We maintain a safe and inclusive work environment, free from discrimination, harassment, or any form of mistreatment. c. We follow all applicable health and safety regulations and promote responsible practices. Social Responsibility a. We strive to be a responsible corporate citizen, actively contributing to the communities where we operate. b. We respect and support human rights, environmental sustainability, and ethical business practices. c. We engage in philanthropic initiatives and volunteer efforts to make a positive impact on society. Code of Conduct Compliance a. We are all responsible for upholding and promoting this Code of Conduct. b. Any breaches of this Code should be promptly reported to the appropriate channels for investigation and resolution. c. Violations of this Code may result in disciplinary action, up to and including termination of employment or business relationships. This Code of Conduct reflects Agent ooo AB's commitment to ethical conduct, professionalism, and excellence in sales and service. By adhering to these principles, we foster trust, build strong relationships, and achieve sustainable success.

Agent ooo AB Commitment to Diversity and Inclusion    a. Agent ooo AB is committed to building a diverse and inclusive workforce that reflects the communities we serve.    b. We value and celebrate the diversity of our employees, including their backgrounds, experiences, perspectives, and identities.    c. We believe that a diverse and inclusive workplace fosters innovation, creativity, and better decision-making. ​ 2. Equal Employment Opportunity    a. We provide equal employment opportunities to all individuals without regard to race, color, religion, gender, sexual orientation, gender identity or expression, national origin, age, disability, or any other protected characteristic.    b. We recruit, hire, promote, and provide fair and equitable treatment to employees based on their qualifications, performance, and potential.    c. We maintain a work environment free from discrimination, harassment, and retaliation. ​ 3. Inclusive Recruitment and Hiring Practices    a. We implement inclusive recruitment and hiring practices to attract and select diverse talent.    b. We strive to eliminate biases and promote fair and objective evaluation of candidates during the recruitment and selection process.    c. We actively seek candidates from underrepresented groups and ensure equal opportunities for career advancement. ​ 4. Training and Development    a. We provide training and development opportunities to all employees to enhance their skills, knowledge, and awareness of diversity and inclusion.    b. We promote cultural competency and sensitivity, fostering an inclusive environment where everyone feels respected and valued.    c. We support mentoring, coaching, and career development initiatives that promote diversity and inclusion. ​ 5. Employee Resource Groups and Affinity Networks    a. We encourage the formation of employee resource groups or affinity networks that provide support, networking, and development opportunities for employees with shared characteristics or interests.    b. We recognize and value the contributions of these groups in fostering an inclusive culture and creating a sense of belonging among employees. ​ 6. Pay Equity and Benefits    a. We ensure that our compensation and benefits practices are fair and equitable, without any discrimination based on protected characteristics.    b. We regularly review and analyze our pay practices to identify and address any disparities related to gender, race, or other protected characteristics.    c. We provide comprehensive benefits packages that support the well-being and needs of all employees. ​ 7. Non-Discrimination and Harassment Prevention    a. We have zero tolerance for discrimination, harassment, or any form of mistreatment in the workplace.    b. We maintain clear policies and procedures that prohibit discrimination and harassment and provide channels for reporting and addressing such concerns.    c. We promptly investigate and take appropriate action in response to complaints of discrimination or harassment. ​ 8. Accountability and Measurement    a. We hold ourselves accountable for the implementation and progress of our diversity and inclusion initiatives.    b. We establish metrics and regularly monitor and evaluate our progress to drive continuous improvement in our diversity and inclusion efforts.    c. We transparently communicate our diversity and inclusion goals, progress, and achievements to our employees, stakeholders, and the public. ​ This Employee Diversity Policy reflects Agent ooo AB's commitment to fostering a diverse and inclusive workplace. By embracing diversity and promoting inclusion, we create a positive and enriching environment that enables all employees to thrive and contribute to our collective success.

Agent ooo AB Environmental Stewardship a. Agent ooo AB is committed to minimizing its environmental impact and promoting sustainable practices. b. We strive to reduce energy consumption, greenhouse gas emissions, and waste generation in our operations. c. We encourage the responsible use of natural resources and promote recycling and waste reduction initiatives. Social Responsibility a. We aim to make a positive impact on society by supporting social causes and engaging in philanthropic initiatives. b. We promote employee volunteerism and community engagement, encouraging our employees to contribute to the betterment of society. c. We respect human rights, promote fair labor practices, and support diversity, inclusion, and equal opportunities. Corporate Governance a. We adhere to the highest standards of corporate governance, transparency, and accountability. b. We maintain effective internal controls and risk management systems to ensure ethical conduct and protect the interests of our stakeholders. c. We comply with all applicable laws, regulations, and corporate governance principles. Supply Chain Responsibility a. We expect our suppliers and business partners to share our commitment to ESG principles. b. We strive to work with suppliers who demonstrate responsible environmental practices, uphold labor rights, and maintain ethical business standards. c. We conduct due diligence to assess and mitigate ESG risks within our supply chain. Data Privacy and Security a. We prioritize the privacy and security of personal data entrusted to us by employees, clients, and other stakeholders. b. We comply with applicable data protection laws and regulations, ensuring the responsible handling and protection of personal information. c. We maintain robust data privacy and security practices to safeguard against unauthorized access, use, or disclosure. Stakeholder Engagement and Communication a. We actively engage and communicate with our stakeholders, including employees, clients, investors, and the local community. b. We seek feedback, listen to concerns, and consider stakeholder perspectives in our decision-making processes. c. We transparently communicate our ESG initiatives, progress, and performance to foster trust and accountability. Continuous Improvement and Reporting a. We continuously assess our ESG performance, set improvement targets, and implement measures to achieve our ESG goals. b. We regularly report on our ESG initiatives, progress, and performance, providing transparent and accurate information to stakeholders. c. We engage in industry collaborations and initiatives to exchange best practices and contribute to the advancement of sustainable business practices. By implementing these ESG policies, Agent ooo AB demonstrates its commitment to sustainability, responsible business practices, and creating long-term value for all stakeholders. We recognize the interconnectedness of environmental, social, and governance factors and strive to integrate them into our business strategy, operations, and decision-making processes.

Agent ooo AB Honesty and Integrity    a. We act with honesty, integrity, and transparency in all our business dealings.    b. We provide accurate and truthful information to our clients, partners, and stakeholders.    c. We avoid conflicts of interest and act in the best interests of our clients and the company. ​ 2. Confidentiality and Privacy    a. We respect the confidentiality of client information and protect their privacy.    b. We handle sensitive data responsibly and in accordance with applicable data protection laws.    c. We do not disclose confidential information unless authorized or required by law. ​ 3. Fairness and Equity    a. We treat all individuals with fairness, respect, and dignity, regardless of their background or characteristics.    b. We promote equal opportunities and strive to eliminate discrimination, harassment, and unfair practices.    c. We provide a work environment that is inclusive and free from bias. ​ 4. Compliance with Laws and Regulations    a. We comply with all applicable laws, regulations, and industry standards in our business operations.    b. We stay informed about legal requirements and ensure our actions align with them.    c. We engage in fair competition and do not participate in unethical or illegal practices. ​ 5. Responsible Sales and Marketing    a. We engage in ethical sales and marketing practices, ensuring that our representations are truthful and accurate.    b. We respect the privacy and preferences of individuals in our marketing efforts.    c. We comply with relevant marketing laws, including those related to spam, unsolicited communications, and advertising standards. ​ 6. Professional Development and Continuous Learning    a. We invest in our professional development and strive to enhance our skills and knowledge.    b. We stay informed about industry trends, best practices, and technological advancements.    c. We actively seek opportunities for growth and improvement in our roles and responsibilities. ​ 7. Social and Environmental Responsibility    a. We consider the social and environmental impact of our business activities and seek to minimize any adverse effects.    b. We promote sustainable practices and encourage responsible resource usage.    c. We support initiatives that contribute to the well-being of society and the protection of the environment. ​ 8. Reporting Violations and Concerns    a. We encourage the reporting of any suspected violations of this Code of Ethics or any other unethical behavior.    b. We provide channels for reporting concerns confidentially and without fear of retaliation.    c. We investigate reported violations promptly and take appropriate actions to address them. ​ 9. Ethical Leadership    a. Our leaders lead by example, demonstrating ethical behavior and fostering a culture of integrity.    b. Our leaders provide guidance and support to ensure compliance with this Code of Ethics.    c. Our leaders are accountable for upholding and promoting ethical practices within the organization. ​ By adhering to this Code of Ethics, Agent ooo AB and its employees demonstrate a commitment to ethical conduct, responsible business practices, and the highest standards of integrity. We strive to build trust, maintain strong relationships, and create a positive impact on our clients, employees, partners, and society as a whole.

Agent ooo AB GDPR Compliance and Personal Data Protection    a. Agent ooo AB handles personal data in accordance with the General Data Protection Regulation (GDPR).    b. We collect and process personal data only for the specified purposes and in compliance with applicable data protection laws.    c. We ensure that the rights of individuals concerning their personal data are respected and protected. ​ 2. Purpose and Scope of Data Collection    a. We collect and store personal data necessary for fulfilling orders and providing requested services.    b. The types of personal data we collect may include but are not limited to: name, address, email, telephone number, and IP address.    c. Personal data is collected for purposes such as order fulfillment, communication, warranty claims, and compliance with legal requirements. ​ 3. Data Security and Confidentiality    a. We implement appropriate technical and organizational measures to safeguard personal data against unauthorized access, loss, or misuse.    b. We restrict access to personal data to authorized personnel who need it to perform their duties.    c. We maintain confidentiality and do not disclose personal data to third parties unless required by law or with the individual's consent. ​ 4. Rights of Data Subjects    a. Individuals have the right to access, rectify, and erase their personal data held by Agent ooo AB.    b. Individuals may also exercise their right to restrict or object to the processing of their personal data.    c. Requests regarding personal data should be directed to the contact details provided below. ​ 5. Data Retention and Disposal    a. We retain personal data only for as long as necessary to fulfill the purposes for which it was collected, or as required by applicable laws.    b. Personal data that is no longer needed is securely deleted or anonymized to ensure compliance with data protection principles. ​ 6. Cookies and Analytics    a. Agent ooo AB uses cookies to enhance and personalize the user experience on our website.    b. Cookies are small text files stored on a user's browser to collect information such as IP addresses, browsing behavior, and preferences.    c. We use cookies for purposes such as website analytics, customization, and improving our services. ​ 7. Third-Party Sharing    a. Agent ooo AB may share personal data with trusted third-party service providers involved in order fulfillment, payment processing, shipping, and analytics.    b. We ensure that these third-party service providers comply with applicable data protection laws and handle personal data securely. ​ 8. Updates to the Data Policy    a. This Data Policy may be updated periodically to reflect changes in legal or operational requirements.    b. We will notify individuals of significant changes and obtain any necessary consents if required by applicable laws. ​ 9. Contact Information    a. For inquiries, requests, or concerns related to personal data, individuals can contact us using the following details:       - Email: info@agent.ooo       - Phone: +46709386387       - Address: Agent 000 AB, 252 30 Helsingborg, Sweden ​ This Data Policy demonstrates Agent ooo AB's commitment to protecting personal data and complying with applicable data protection laws. We value the privacy and security of individuals' personal information and strive to maintain transparency and accountability in our data processing practices.

Return Policy – Agent ooo AB 1. Right of Withdrawal a. As a customer of Agent ooo AB's online shop, you have a 14-day right of withdrawal in accordance with the Distance and Doorstep Selling Act. b. The withdrawal period starts from the day you receive the product. c. We will refund the purchase amount within 14 days after receiving the returned item. You are responsible for the return shipping cost, and we cover the shipping cost if we are sending a replacement item. The customer must always return the item in its original packaging. 2. Returns for Wetsuits and Drysuits a. We offer free return shipping within Sweden for wetsuits and drysuits. b. To initiate a return for a wetsuit or drysuit, please email info@agent.ooo, and we will provide a return shipping label. c. This free return shipping offer applies only to wetsuits and drysuits and does not include accessories such as shoes, base layers, gloves, etc., which fall under the regular return policy. 3. Unclaimed Packages a. Please note that failure to pick up a package is not the same as exercising the right of withdrawal. b. If you wish to cancel your purchase, you must return the item to us. Otherwise, according to the Consumer Sales Act, the customer is responsible for the company's cost of the unclaimed package. 4. Product Complaints a. You have the right to make a product complaint within 3 years from the date of purchase. b. To process a complaint, we require a proof of purchase. If you have a receipt number, order number, or invoice number, we can likely locate your purchase in our system, even if you have misplaced the actual receipt. c. To initiate a product complaint, please contact us via email at info@agent.ooo. Include the following information in your email: - Order number or invoice number - Name and phone number - Product details - Description of the issue - Photos of the damage, the entire product, and the serial number - Preferred resolution, whether you prefer repair, replacement, or refund d. According to the Consumer Sales Act, we have the right to repair or restore the product initially, but we evaluate each case individually to determine the most appropriate course of action. 5. Consumer Rights and Proof of Defect a. Under the law and prevailing practice, during the first six months after purchase, the burden of proof lies with the trader to demonstrate that the defect did not exist at the time of purchase (reversed burden of proof). After that, the burden of proof rests with the consumer to demonstrate that the defect existed from the beginning (original defect). b. We take a generous approach to product complaints, and in cases with uncertain circumstances, we prefer to err on the side of the customer. However, we will not approve claims resulting from mishandling or situations clearly not covered by consumer sales legislation. 6. Refunds a. If you withdraw from the purchase agreement, we will refund the entire purchase amount, including delivery costs. Please note that additional delivery costs incurred due to selecting a different shipping method than the cheapest standard option we offer will not be refunded. b. The customer is responsible for the return shipping cost unless an alternative arrangement is agreed upon between the customer and Agent ooo AB. c. We will process the refund without undue delay and, in any case, no later than 14 days from the day we receive notice of your decision to withdraw. However, we may delay the refund until we have received the returned item or until the consumer provides evidence of returning the item, whichever occurs first. d. Refunds will be issued through Stripe or Klarna, using the same payment method you used for the initial transaction. If you wish to initiate a return, please click here to access the online return form. At Agent ooo AB, we aim to provide a seamless return process and adhere to consumer rights and regulations. If you have any further questions or require assistance, please don't hesitate to contact us at info@agent.ooo.

1. Ordering a. Orders for products are placed through AgentSurf's webshop at www.agentsurf.shop, by phone, or by email. b. A purchase agreement is formed when AgentSurf confirms the order by sending an order confirmation via email. c. AgentSurf reserves the right to correct any errors in information and specifications for all products and services in its range. d. Please note that all images should be considered as illustrations and may not accurately represent the appearance and features of the product. e. AgentSurf reserves the right to correct any errors in stock availability. This means that if a product in AgentSurf's range is discontinued or otherwise unavailable, AgentSurf is not obligated to provide such a product, even if the Customer has ordered it. 2. Delivery Terms a. Large items such as boards and larger sails are delivered to the Customer's address in Sweden upon payment. b. Smaller packages, such as wetsuits, mast bases, rigging accessories, etc., are shipped with DHL, Schenker, or Posten and can be collected from the Customer's local DHL, post, or Schenker collection point. c. In orders containing products with different delivery times, the order will be shipped when it is complete. If the Customer wishes to receive partial delivery of certain items earlier, additional shipping costs may apply. d. In the event of delivery delays, AgentSurf will notify the Customer via email. The Customer has the right to cancel the purchase in case of prolonged delivery delays, and this must be done in writing. In some cases, it may be impossible to fulfill an order, such as when AgentSurf's supplier is unable to fulfill their commitment to AgentSurf. Therefore, AgentSurf reserves the right to disclaim any claims for compensation from the Customer regarding delivery delays. 3. Prices and Payment a. The prices and fees displayed on AgentSurf's website include VAT. Shipping costs are added to the price. If shipping costs are not stated during the order process, they will be determined via email after the order has been placed. The Customer has the right to cancel the purchase if the shipping costs are not accepted. b. AgentSurf is entitled to withhold delivery or a part thereof if payment has not been received. 4. Payment Security AgentSurf guarantees that the payment options offered through the AgentSurf webshop are secure. 5. Privacy and Security When registering and placing an order, the Customer agrees that AgentSurf stores and uses the Customer's information to fulfill its obligations to the Customer. AgentSurf also reserves the right to document all communication with the Customer via phone or email to provide the expected service. AgentSurf will not disclose the Customer's personal information to third parties. According to the Personal Data Act, the Customer has the right to access the information stored by the company. If the information is incorrect, incomplete, or irrelevant, the Customer may request that it be corrected or deleted. 6. Warranty and Right of Complaint AgentSurf offers a one-year warranty and a right of complaint in accordance with the Consumer Sales Act. The product warranty covers only original manufacturing defects, i.e., defects that existed in the product upon delivery. The product warranty does not cover defects that arise during or after the Customer's own modification of the product's function and appearance, such as reconstruction, upgrading, or other configuration of the product. The Customer's receipt/order confirmation/invoice serves as a warranty certificate. 7. Right of Withdrawal The Customer has a 14-day right of withdrawal in accordance with the Distance Contracts Act. The withdrawal period starts from the day the Customer receives the product. AgentSurf will refund the purchase amount within 30 days after receiving the returned product. The Customer is responsible for the return shipping costs. The Customer must always return the withdrawn product in its original packaging. 8. Service Matters For service and warranty matters, the Customer should contact AgentSurf at info@agentsurf.shop. If a manufacturing defect is found, the Customer will receive free repair or a replacement product. If a product is found to be defective, AgentSurf's liability to a non-consumer Customer is always limited to 50% of the purchase price for which the Customer bought the product from AgentSurf. 9. Choice of Law These general terms and conditions are governed by Swedish law. Disputes arising from these general terms and conditions between AgentSurf and a non-consumer Customer shall be resolved by the Helsingborg District Court as the first and only instance.